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Custom Solutions Design Team

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Ken Ainsworth MSc. Psych, MBA, CMC

For over 20 years Ken has worked as a Facilitator, Coach and Consultant focused on helping individuals and organizations pursue coordinated, organized change through learning. His expertise lies in three primary areas—the design and facilitation of organization development initiatives; the design and delivery of learning interventions; and individual and team coaching. For several years, Ken held the position of Lead Facilitator at the Niagara Institute, at which time he lead the design and development of the Landmark Leadership Program™. He is currently a Senior Associate and Executive Coach with the Niagara Institute.

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Heather Bordo, B.A. (Hons), M.I.R.

Heather is a senior consultant and executive coach with more than 20 years of experience working with Fortune 500 companies across a broad range of industries and functions. Following a career spent in operational and internal consulting roles within organizations needing to make strategic shifts, Heather guides and coaches senior leaders and their teams in planning and implementing new strategies and approaches to improve business results. As a supplement to her own active practice, Heather is an Executive Coach and Associate with the Niagara Institute.

Maureen Brown BA, MA, Appl Social Psych

Maureen is an organizational development professional, working as a consulting partner with her own practice. Maureen spent 10 years in human resources management positions in public and private sector organizations. She has held management-level specialist and generalist positions in both unionized and non-unionized settings. Her last corporate position was Director of Employee Relations and Communications at American Express Canada. She has been consulting in the area of organizational development since 1990 and specializes in helping organizations anticipate and manage change effectively. Maureen has an MA in Applied Social Psychology and has been an Associate of The Niagara Institute since 2000.

France Cloutier C.A., MSOD

France is an organizational development consultant who has been involved in internal and external consulting and in management functions for the past 20 years. In 1998, she started her own practice, which is focused on supporting individuals and teams to reach their goals and move toward individual and team success. This is accomplished through coaching as well as specific training programs in leadership development, performance management, change management, and coaching. France is a chartered accountant and holds a master’s degree in Organization Development from Pepperdine University in Los Angeles, California. France also received an honours bachelor of administration at Brock University, St. Catharines, Ontario, and is fluently bilingual.

Nick Evans, B.A., M.B.A.

With over 15 years experience as a business leader in Fortune 500 organizations, Nick understands how to link business vision and strategy with personal engagement and growth. As an Executive Coach and Facilitator, he combines his experience in change management, team building, organizational dynamics and business strategy to design high performance leadership programs. Nick is a Senior Associate with Niagara Institute.

Sharon Flanagan, B. Comm, CHRP, ACPC

For over 20 years, Sharon has worked as a business executive and team leader, including roles as a human resources generalist and an employment law specialist. In addition to this, she has more than 10 years of experience as a Facilitator and Coach. Sharon is known for her practical understanding of executive work-life realities, love of learning and helping others grow. She is a Senior Associate and Executive Coach with the Niagara Institute.

Denise McLean Ph.D.

Denise has honed a broad range of expertise in leadership and career development, succession management, human resource strategy and organizational change during her 20 years of experience as a Consultant in personnel psychology and corporate human resource management. She is the author of several publications, a conference speaker and has contributed to the Canadian Psychological Association’s Standards for Educational and Psychological Testing. Denise is a bilingual Senior Associate with the Niagara Institute.

Beverley Patwell, B.A. M.A. CHRA

Beverley is an organizational development professional specializing in change management. As an Executive Coach with the Niagara Institute, she helps leaders manage and coach others as they work toward their desired objectives on an individual, team and organizational basis. She is the co-author of Triple Impact Coaching: Use of Self in the Coaching Process and has published a number of articles on leadership, coaching and developing high performance teams. Beverley is a member of the Association of Human Resource Professionals and Industrial Relations.

Lydia Roy, B.A., B.Ed., MCC

Lydia is a successful Executive Coach, Business Development Consultant and Facilitator with over 20 years of leadership, business performance coaching, mentoring, career development and assessment experience in corporate and entrepreneurial settings. She has worked with CEOs and Executives in a broad range of industries including major financial institutions and health care organizations. She is also an entrepreneur who specializes in business development, helping small business owners grow their businesses successfully. Lydia is an Executive Coach with Niagara Institute.


Joel Wilkinson, B.A, M.Sc.

Joel is an Executive Coach, Psychologist and Organizational Consultant. Throughout his more than 20 year career, Joel held internal leadership and executive roles in addition to providing consulting services to a wide range of public and private organizations nationally and internationally. As a former leader and executive of several organizations in the IT, organizational development, higher education, and workforce development space, Joel has particular expertise in building highly engaged and effective teams, partnership development, operations management and strategic business planning. His approach with clients is to build deeper awareness, ask powerful questions to facilitate new insights in order to move clients to make better choices in the service of achieving more successful outcomes.

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What you can expect of a Niagara Institute Program Designer

  • Extensive experience working with the public and private sector
  • Thorough knowledge of current leadership models, tools and instruments
  • Demonstrated ability to understand organizational needs, and appropriate tools and techniques to address those needs
  • Effective, highly interactive communication style
  • Unlimited access to Niagara’s extensive resources and leadership professionals

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Advisory Services Brochure