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FAQs

Registration and Invoicing

How will I know my registration has been confirmed?

Within three business days you will be sent confirmation via e-mail of your registration.

How and when do I make payment for a program?

Your invoice will be sent to you with your confirmation e-mail. Payment is due upon receipt. Payment can be made by cheque or credit card. We accept Visa, MasterCard, and American Express. All fees quoted are in Canadian dollars.

Can I have the invoice sent to someone else for payment?

Yes, at the time of registration, please specify any instructions in the Notes field on the registration form. In order to send the invoice to an alternate contact, we will require their name, telephone number, and e-mail address.

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Accommodation

Do I need to arrange accommodation?

Most programs are run in major city centers and accommodations, if needed, should be booked by the participant. We recommend using the online travel sites to ensure you are getting suitable accommodations at the best rate possible.

The exception to this is our Leadership Development Program. For this program a special rate has been negotiated and we will look after the booking on your behalf. Details will be provided in your confirmation e-mail. The typical package includes check-in the night before the program starts and check-out on the last day of the program. Information about meals will be provided before the program.

Accommodations are an additional cost to the program fee and payable directly to the hotel upon check-out. If you require additional nights of accommodation, we recommend that you contact the hotel directly after you have received confirmation of registration. You will need to indicate that you are attending the program.

If you do not need hotel accommodations, please let us know at time of Registration. Cancellations received after that may incur room charges as the booking is part of a group package. If you are cancelling more than two business (2) days prior to the program start date, please notify your Learning Coordinator. For cancellations that occur within 2 business days or less of the program, notify the hotel directly in writing and copy your Learning Coordinator on the correspondence.

Does the program fee include accommodation?

In most cases, accommodation is an additional cost to the program fee. The only exceptions are the Executive Leadership Program and Executive Leadership Essentials program. For all other programs, a special accommodation rate has been negotiated and will be provided at the time of confirmation or upon request. Accommodation is payable directly to the hotel upon check-out.

What if I require additional nights of accommodation?

Please notify your Senior Program Administrator if you need any additional nights outside of the negotiated package. Your Senior Program Administrator will advise you who to contact at the hotel in order to extend your stay. Because additional nights are outside the negotiated package, they are subject to a different rate.

Can I bring my spouse or partner?

You may bring your spouse or partner with you, but be aware that there will be limited free time during the program and into the evenings. We encourage all participants to be present at all meals as a valuable part of the program. If you are bringing a spouse or partner with you, please notify your Senior Program Administrator prior to arrival; there may be an additional charge for an extra guest in your room at the hotel.

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Travel and Transportation

Airports

You can fly from anywhere in Canada or the U.S. to any of our public programs.
Toronto Program Locations:
• Toronto Pearson International Airport
• Billy Bishop Toronto City Airport
• Hamilton International Airport

Ottawa Program Locations:
• Ottawa International Airport

Niagara-on-the-Lake Program Locations:
• All Toronto Location Airports
• Buffalo Niagara International Airport
• Flights are also available between Billy Bishop Toronto City Airport and the Niagara District Airport.  

Airport Shuttle and Limousine Service

Niagara Airbus offers a door-to-door shuttle or limousine service from both the Toronto and Buffalo airports. Only limousine service is available from the Hamilton airport. To book a shuttle or limousine, visit www.Niagaraairbus.com or any local taxi service.

Train

The Niagara Falls and St. Catharines train stations are nearest to Niagara-on-the-Lake. Both stations are at least a 15- to 30-minute ride from Niagara-on-the-Lake.

Directions to the Hotel

Please contact your Learning Coordinator for directions to the location of your program.

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Program—Administrative

How will I know where the program is being held once I arrive at the hotel?

Your program room and start time will be posted on the information board, located near the check-in desk. You will also have received an email from your Learning Coordinator prior to the program date.

Is there a program dress code?

There is no dress code, but we do recommend business casual for your own comfort during the program.

What meals are included during the program?

Meals included in the program fee include lunch, as well as refreshment breaks throughout the day.

Inclement Weather Policy

The safety of our participants is a priority for the Niagara Institute. The following outlines our policy with regards to emergency situations caused by inclement weather.

When an emergency weather situation occurs where we are unable to deliver the program, all participants will be notified as soon as possible prior to the programs start time. Communication will come by way of phone call and email to the main contact information provided.

Should inclement weather occur during the program, we will work in consultation with our program facilitator onsite to determine the safest time for the program to end.

Should your program, or any portion thereof, be cancelled we will work with you to reschedule your participation or provide you with services of equal value.

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Program—Withdrawal and Cancellation

What if I register for a program and then need to reschedule or withdraw?

Please refer to The Niagara Institute’s Withdrawal and Rescheduling Policy for full details.

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Program—Content

“Pre-work” is mentioned as a part of all programs. What is “pre-work”?

“Pre-work” refers to the assessments that must be completed prior to your program attendance. All pre-work is completed online; links will be sent to you by your Senior Program Administrator by e-mail before the program. You will be given a deadline date for completion of your pre-work.

What is the difference between a 360-degree assessment and a self-assessment?

A 360-degree assessment requires others to complete questionnaires on your behalf. Questions relate to the assessors’ day-to-day observations of your leadership style. Self-assessments are completed only by you.

Who should I ask to complete my 360-degree assessments?

You will be provided with instructions regarding who should complete the questionnaires as your assessors. Raters are categorized as follows: immediate boss, peers/colleagues, direct reports, and others. We recommend that you ask people who have worked with you for a minimum of six (6) months.

How long will it take to complete my pre-work?

For each program, there is a different package of pre-work, so completion times vary. Information regarding the completion time will be provided to you at the time of confirmation but is also available upon request.

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